FAQ
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Shipping & Processing
At CTS, we take great care in preparing and packaging each order to ensure it reaches you in perfect condition. Please allow up to one week for processing before your order is shipped.
We value your time and appreciate your trust in our brand. If you have any questions about your order, feel free to contact us at chasingtheosun@gmail.cm
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Tracking & Delivery
Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your shipment.
If your package is delayed, please contact our customer service for assistance. We’ll work with the shipping carrier to resolve any issues.
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Returns & Exchanges
We accept returns within 30 days of purchase for unworn items with original packaging. Please refer to our Returns Policy for more details.
To initiate a return or exchange, contact our customer service at chasingthesoun@gmail.com and we’ll guide you through the process.
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Product Information
Our jewelry is made from high-quality materials such as stainless steel. All materials are chosen for durability and long-lasting beauty.
Yes, our jewelry is designed to be hypoallergenic and safe for sensitive skin.